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Wellbeing Care Covid-19 Letter to family members and colleagues

19th August

19th August

Dear family members and colleagues,

Thank you for your continued support and patience throughout what has been an incredibly difficult time for us all.

As ever, the health, safety and wellbeing of our residents and colleagues are always our top priorities. We have therefore continued to implement and adhere to rigorous health and safety practices across our homes.

As such, we have continued to wear full PPE to ensure that the safety of our residents, staff and visitors is maximised at all times.

For comprehensive information about the coronavirus itself, please visit either the Gov.UK or NHS websites or if you are concerned you or someone you are in contact with has coronavirus call 111.

Visiting our Care Home

At Wellbeing Care, it is important to us that our residents see their families and friends as much as possible, without ever compromising their health and safety.

Now that visiting restrictions are eased, we’re pleased to announce that there is no limit on the number of ‘named visitors’ that a single resident can have, and no nationally set limit on the number of visitors in a single day.

We would like to stress, however, that the safety of our residents is paramount; so we ask that you take an at-home lateral flow test in advance of your visit. Additionally, we request that you wear the appropriate PPE on arrival (please contact a member of our team for more details).

Please do not attempt to arrange a visit to our care home for any reason if you currently feel unwell, particularly if you have a cough, a fever or high temperature, or have shortness of breath, or if you have been in contact with someone who may have coronavirus.

How to safely visit a care home

If you are making an essential visit to a care home, it is important that you do so safely and in a way that minimises the risk of infection to our residents and staff. Please consider the following before, during and after visiting our care home:

Hand washing

It is important that you wash your hands thoroughly before you visit the care home, and regularly whilst you are at the home. Please make sure you wash your hands for a minimum of 20 seconds, using either hot water and soap or 60% alcohol sanitiser gel. The NHS has a video guide to effective handwashing here. Additional handwashing stations have been set up at our homes to help visitors wash their hands regularly.

Coughs and sneezes

We understand there are many reasons why someone may cough or sneeze. However, whilst visiting a care home please make sure you have a tissue on you at all times so that you can catch a cough or sneeze. Please then immediately dispose of the tissue in the bin. Remember - Catch it. Bin it. Kill it.

Day Care

Due to the current coronavirus outbreak, Wellbeing Care has taken the decision to temporarily suspend activities at Wellbeing Day Centre from Monday 23rd March.

This is not a decision that has been taken lightly, but we must do everything we can to protect the health and safety of all the people we care for, including our Day Care service users, and our Colleagues. Government guidance on social distancing also advises people aged 70 or older to be particularly stringent in following social distancing measures.

We have informed all of our current Day Care Service Users and provided information to support decisions about alternative care arrangements at this time.

Protecting our Residents and Colleagues

Please be assured that Wellbeing Care is treating this matter with the appropriate seriousness and comprehensive contingency plans are in place in the event of a coronavirus outbreak at a home.

In response to the growing UK coronavirus outbreak, we have created a dedicated steering group. Led by our Director, Operations Manager and Service Managers. This group includes ideas from across the business to review and develop plans, reflecting the situation.

The Wellbeing Care steering group has taken appropriate steps to secure the supplies, establish policies and protocols in the event of an outbreak in a home, and develop plans to ensure Wellbeing Care homes can continue to provide premium care during this time. This way, residents entrusted in our care remain safe and their needs well looked after.

Home managers and staff are aware of the contingency and have been really positive to help prevent the spread of infection. This includes establishing hand washing stations in the reception areas of all homes, installing additional prominent signage about handwashing, and completing the infection control.


We are continuing to admit new residents where possible and appropriate, to help ease the pressure on the local NHS and the wider system. We will do all we can to help the local health and Adult Social Care (ASC) teams and the people who need care at this time. Please note we may request a remote assessment to reflect the current situation. Should you wish to make an enquiry, please contact the care home directly.

Further Information

Official coronavirus (Covid-19) information about the coronavirus itself, or if you are concerned you or someone you are in contact with has coronavirus, please visit either the Gov.UK or NHS websites.

For anyone connected to a Wellbeing Care home or service, please call the Home Manager at your local home for more information.

Phone numbers for all homes are listed on the individual home pages.

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